Phone Portal Returns Policy
Returns Policy
Please let us know why you’d like to return your phone
I’m having problems with my mobile signal.
Try these solutions;
1) Depending on what phone you have, you can use your home or work WiFi to seamlessly send texts and make calls – even without signal.
Setting Up EE WiFi Calling
Information can be found on EE’s website.
Setting Up Three Wi-Fi Calling
Information can be found on Three’s website.
Setting Up Vodafone Wi-Fi Calling
Information can be found on Vodafone’s website.
Please see our Faulty Products page for help and advice.
If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you
If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different mobile phone contract for you. Please see how to return your phone.
Please see how to return your phone.
Try locating it using Find My iPhone (for iPhones) or Find My Device (for Androids). If you can’t track it down, contact your network to cancel your SIM card and get a replacement.
EE: 0800 956 6000Three: 0333 338 1001
Vodafone: 0333 304 0191
If your order hasn’t shipped yet, we’ll return any money you’ve paid as soon as you cancel. Funds can take up to five working days to return to your account, although it can take longer depending on your bank. Contact your bank directly for updates.
If your order has shipped, you’ve returned your phone to us and we’ve cancelled your network contract, please allow 14 days (from the day your cancellation is confirmed) for any funds you’ve paid to return to your account. It can take longer depending on your bank. Contact your bank directly for updates.
As for network charges, please allow up to 28 days (from the day your cancellation is confirmed) for any funds to return to your account. For more information on network refunds, please contact your network directly.
EE: 0800 956 6000
Three: 0333 338 1001
Vodafone: 0333 304 0191
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As well as the phone, we require all the original contents, including the box, charger and any other accessories, all in pristine condition. If any accessories are used, damaged, or missing, you may be charged. Please see how to return your phone for more detail.
Please email us on info@cartersmobile.co.uk
How to Return Your Phone
You have 14 days to return it, so long as:
1) The phone is in a pristine condition;
2) The original box and all accessories are returned undamaged;
3) Any additional gift or promotional products are returned undamaged;
4) You have removed any locks or passwords, and the phone is reset to factory settings.
You have 14 days to return it, so long as:
1) The phone is in a pristine condition;
2) The original box and all accessories are returned undamaged;
3) Any additional gift or promotional products are returned undamaged;
4) You have removed any locks or passwords, and the phone is reset to factory settings.
