Delivery will be delayed until it’s back in stock, at which point, we’ll ship it for next-day delivery (excluding Saturday orders, which are delivered the following Monday) if your order passes both ours and the network’s checks (for contract orders).

• The quickest way to see where your driver is, and find out when he’s just 15 minutes away, is using DPD’s delivery app: www.dpd.co.uk/lp/yourdpd.

  Or track it online here: www.dpd.co.uk/content/how-can-we-help.

Yes, if you’re an existing customer of ours. Please place your order over the phone . For new customers, we can only deliver to your registered home address.

Yes, if you place your order while it’s in stock on a Friday before 10pm, and it passes both ours and the network’s checks (for contract orders).

• You’ll receive a text or email once your order has been collected, confirming the date of delivery and tracking details. A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am – 7:30pm.

• A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am – 7:30pm. You’ll be able to access options to rearrange delivery from the message.

All mobile phone deliveries need to be signed for.

DPD will leave a calling card (with contact details) and reattempt the following day. However, first-time deliveries that are missed on a Friday or Saturday will be reattempted on the following Monday. If your second delivery is missed, your order will be returned to your nearest DPD depot for five working days. You can get in touch with DPD online

Please get in touch with DPD online

Ask anyone in your household, as well as your neighbours, whether they’ve accepted delivery. If they haven’t, please contact DPD online or by calling 0121 275 0500. They may be able to provide specific details to help.

Yes, they’ll arrive together. However, if your accessory is out of stock, it’ll arrive on a separate, free delivery. If the phone is out of stock, we’ll hold on to both until it’s back in, then ship them together on a free delivery.

• We deliver to all UK mainland postcodes, though deliveries to the Scottish Highlands may take longer. We also deliver to Northern Ireland, but again, deliveries may take longer. We don’t deliver to the Channel Islands.